Privacy Policy

BEX Holdings LLC (hereinafter, “Ballunia”) operates the www.ballunia.com website (hereinafter "Website"), through which balloons and related products ("Products") are delivered (hereinafter, the "Services") and information and assistance regarding Products and Services are shared and provided.

1. Information We Collect

When you use our website or services, we may collect the following information:

• Personal information you provide: name, email address, phone number, billing/shipping address, and delivery instructions.

• Order and payment information: order details, payment method. We do not store full credit card numbers without your permission.

• Automatically collected information: IP address, device type, browser, and activity on our site (via Squarespace Analytics and cookies).

• Optional information: details you submit via forms (e.g., ZIP code checker, contact forms).

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Send you order updates and respond to inquiries.

• Provide customer support.

• Improve our services, website, and marketing.

• Comply with legal obligations (such as tax records).

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3. Sharing Your Information

We may share your information with:

• Squarespace (website hosting, analytics, and commerce features).

• Payment processors such as Stripe, PayPal, or Apple Pay.

• Delivery partners or drivers to complete your delivery.

• Service providers we use for marketing or operations (e.g., Squarespace Email Campaigns, Zapier, Airtable, Google Analytics).

We do not sell or rent your personal information.

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4. Cookies and Tracking

Our website uses cookies to:

• Keep your cart and checkout working.

• Provide site analytics (via Squarespace Analytics).

• Support marketing (if you enable Google Analytics, Meta Pixel, or similar tools).

You can adjust your browser settings to refuse cookies, though some features may not function.

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5. Data Retention

We retain your information for as long as needed to:

• Complete your order and provide customer service.

• Meet legal, tax, or accounting obligations.

After that, we securely delete or anonymize your data.

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6. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your personal information.

• Request corrections or updates.

• Ask us to delete your information (except where legally required to keep it).

• Opt out of marketing communications.

To exercise these rights, contact us at support@ballunia.com.

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7. Security

We rely on Squarespace’s SSL encryption and secure hosting. Payment data is processed by Stripe/PayPal — we do not store card details without your permission.

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8. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.”

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10. Contact Us

For questions or privacy requests, please contact us at:

support@ballunia.com